How do I get from the airport to the Villa?

Our villa bilingual concierge and your chauffeur (Francisco) will meet you at the airport. He will help you with your luggage, offer you a cold hand towel, give you a bottle of cold water, and drive you to your vacation rental by owner Punta Mita in our Suburban. He will then give you an orientation of Punta Mita and Casa Joya Del Mar. You will be able to use the Suburban and the golf cart within the gates of Punta Mita. Should you wish to wander outside the gates, then Francisco will be your chauffeur.

How safe is Punta Mita?

Punta Mita is one of the safest places in Mexico. The greater Puerto Vallarta tourist area does not have issues related to Northern Mexico or Mexico City. Punta Mita has excellent security staff and our villa is 50 yards from the security gate of the Lagos Del Mar Estates Development. All guests must show security clearance at the main gate and again at the Lagos del Mar Estates security gate. There are cameras at the beach and elsewhere on the property. Punta Mita has security guards in vehicles and on foot performing their rounds 24 hours each day.

Can you drink the water?

The Villa has a water purification system that purifies the water in the house and is safe to drink. Bottled water is also available, and most guests prefer to use the bottled water provided by the house and elsewhere.

What beach clubs can we use and what does it cost to use them?

The Residents’ Beach Club and Kupuri Beach Club are available for all guests at no charge. You can use the dining facilities, rent kayaks, paddle boards, snorkeling equipment, etc. Both have excellent dining facilities and a private pool, as well as beautiful beaches. The St. Regis Beach Club is also available for our guests; however, the club expects your use of the bar and restaurant will cover the entry fee. The St. Regis has a wonderful Spa that our guests can enjoy. The Four Seasons has various restaurants and a great Spa; however, use is subject to availability.

Who prepares meals and does housekeeping?

Francisco will buy food and beverages for our guests prior to their arrival. Guests will send him a grocery and shopping list prior to their arrival. Our full-time staff will prepare and serve breakfast and lunch. A professional chef can prepare the evening meal if guests prefer. Our guests only pay for food and beverages and the cost of the professional chef. Frequently our guests may use the Chef some nights and then go to dinner at a number of great restaurants within the Gates of Punta Mita or the small town located just outside the gates. Francisco can help you with dining options and menus.

Do we have access to golf and tennis?

Our guests can enjoy both the Pacifico and the Bahia 18 hole Jack Nicklaus Signature Golf Courses. These two courses are world-class courses with high rankings. There are ten tennis courts (five hard surface and five synthetic grass). In addition to the fitness room at the Villa, there is a large fitness center next to the tennis courts. There are fees for all guests to play golf or tennis. There are a number of other golf courses in the Puerto Vallarta area for those who are avid golfers looking for variety.

What health care facilities exist nearby?

Punta Mita has a small health care center on the property that can handle scrapes and cuts and non-life threatening injuries or events. Puerto Vallarta has a number of excellent hospitals.

How much should I tip the villa staff?

Gratuities are common in Mexico. Guests should tip based on the service that our staff provides. The general rule of thumb is 15-20% of the total rent for your stay. We recommend that each staff member be given their gratuity directly. We have envelopes available, should you wish to use them for providing gratuities. The staff appreciates any tips you give them!

How do we arrange fun things to do around Punta Mita?

Francisco, our bilingual house concierge will make all arrangements for your fun and enjoyment. He will book whale watching, fishing, boat trips, arrange for in-house massages, schedule tee times, take you to the Zip Line, and other enjoyable things to do in and around Punta Mita. Just let him know what you wish to do and let him make the arrangements.

How much cash should I bring with me?

You will need to pay in cash, prior to your departure, all expenses for your food, beverages, and other third-party costs (paid by Francisco on your behalf – massages, boat trips, chef, golf, etc.). If you run out of cash, you can get small amounts of Mexican Pesos from local ATM’s. You should bring enough cash to cover expenses that can’t be covered by credit cards. Golf, tennis, restaurants, and similar locations you can use credit cards.

How do I reserve my stay at Casa Joya Del Mar?

Our website has a Rental Agreement that you can download, complete, and mail with your personal check for your required deposit. Please look under the “Reservations” Tab.

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